Shipping & Tracking
- Free Standard Shipping: We offer free standard shipping on all SonaBuds orders.
- Order Tracking: Every order includes tracking. Once your package dispatches, you will receive an email with your tracking number and link. Please allow up to 48 hours for tracking details to update.
- Track Your Order: You can track your order directly on our Tracking Page.
Frequently Asked Questions
Will I have to pay import taxes and duties?
Depending on your delivery destination, your package may be subject to local import duties and taxes. These fees are set by your local government and are the customer’s responsibility. For specific rates, please check with your local customs office.
What if my item is damaged, lost, or stolen?
Every order is thoroughly inspected before leaving our warehouse. Once dispatched:
- Damaged or Lost Packages: SonaBuds is not directly liable for items damaged or lost due to carrier negligence. However, if your shipment arrives damaged or disappears in transit, please contact the shipping carrier to submit a claim, then email us at [email protected]—we are happy to guide you through the process.
- Stolen Packages & Address Errors: Please ensure your shipping address and order details are correct at checkout. We are not responsible for stolen packages after delivery or delays caused by incorrect address submission.
Need Help?
If you have any further questions about your order, reach out to our team anytime at [email protected].