At SonaBuds, our policy lasts 60 days from the date you receive your product. If 60 days have passed, we cannot offer a refund or exchange.
- Defective or Damaged Items: Refunds or exchanges are primarily issued for products with proven functional defects or damage.
- Change of Mind: We generally do not offer refunds for change of mind. Exceptional circumstances may be considered at our discretion with valid proof of purchase.
- Condition: Items must be returned in their original packaging.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Custom-made products
- Downloadable software products
- Intimate, sanitary, health, or personal care items
- Perishable goods (e.g., food, flowers, magazines)
- Hazardous materials, flammable liquids, or gases
Order Cancellations
Cancellations are only accepted for full-priced items within 60 minutes of placing your order. Because we process orders quickly, requests are extremely time-sensitive.
To request a cancellation within the 60-minute window, contact us immediately at [email protected].
How to Process a Return or Exchange
- Submit a Request: Email [email protected] with your receipt or proof of purchase and a description/proof of the functional defect or damage.
- Inspection & Approval: Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund or exchange is approved.
- Refund Processing: Approved refunds will be issued to your original method of payment within a standard processing window.
Return Shipping Costs
- You are responsible for paying all return shipping costs. Shipping costs are non-refundable.
- If a refund is approved, the original cost of shipping will be deducted from your total refund amount.
- Delivery times for exchanged products may vary based on your location.
- For items valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of un-tracked returns.
Late or Missing Refunds
If you have been approved for a refund but have not received it yet:
- Re-check your bank account balance.
- Contact your credit card company, as processing times vary before refunds post.
- Contact your bank to check for pending transactions.
If you have completed these steps and still have not received your refund, please reach out to us at [email protected].